Monday, January 4, 2010
Divertors, what a joke. I'm tired of large product companies blaming or coming down hard on salons and stylists for their problem. Divertors, for people that do not know the term, are people who buy large amount of named products for the purpose of reselling to stores, for profit. Excuse me big companies, but you can stop the issue. Let me see if I understand the game: it is illegal to warehouse products to resell to stores, but once the products make it to the shelves, its legal. Well big companies, just say to the stores, let me see a legal invoice that you purchased the products resting on your shelves from a legal distributor and it's okay. Don't have that legal invoice, then stores, you can be sued. Case closed, diverting reduced.
Sunday, January 3, 2010
Problems, problems and problems. I want to address the fact that, yes, a mistake may happen getting your haircut or hair color. Stylists want your business. They can't make a living unless you are happy with your hair and come back. It's that repeat business that makes an average stylists into a great one. So, the last thing a stylists wants to do is to make a mistake while doing a service. The single biggest mistake is communication. There are two reasons: the client did not speak "salon language" or the stylists did not ask the right question to make the client explain better. Also, there are stylists that do not cut hair like all the other stylists. The other events that may lead to a mistake are: time, wrong salon for the client, stylists' skill level for srevice requested and product failure.
Hey, that axiom holds true for builders. How about the person cutting your hair????? You the consumer better hope the person waving their sh...